Customer satisfaction is at the top of our priority at Animated Apparel Company. The quality of our product is guaranteed. Our dedicated quality assurance teams always cross-check items before shipment.
For various reasons, you can opt for a refund anytime. However, refunds can no longer be processed after the pre-order deadline. The deadline varies based on the product. You can check out the product page to see the deadlines. Also, if you're not satisfied with the items delivered, we can easily arrange a refund for you if the items are returned 30 days from the delivery date.
The product must be in good condition (opened and unused), and with the receipt or proof of purchase from the date on which you received them from us. Click here to see more information on refunds.
Process of Pre-order
Pre-ordered items will be paid for immediately. The pre-orders will have a date on which all pre-orders are to be submitted. Each product is listed with the date in the details section. Once the product is added to our inventory, we will begin notifying customers of the date of their shipment.
Once your order has been placed, we will obtain the following information
- Customer name
- Address where the product is to be delivered
- Email address where the customer will receive email notifications
- Payment information
We accept the following means of payment: MasterCard, Visa, American Express, and Discover. We also accept Apple Pay, Google Pay, and PayPal.
Animate Apparel Company
11816 N Inwood Rd #1061
Dallas, TX 75244
Thanks for visiting and shopping at Animated Apparel online store. These are the terms and conditions of our shipping policy:
Shipment Processing Time
Once the product is available, the processing will begin, and the shipping frame is between 7 to 10 business days. In the case that there will be a significant delay in the shipment of your order, we will notify you via email.
Shipping is free of charge.
Once your order is being shipped, you'll receive a Shipment Confirmation email containing your tracking number. To check the status of your order click here
We are always here to help! You can contact us if you have any questions about your order. Contact our customer service team by phone (972) 845-4419 or by email Support@animatedapparelcompany.com.